privacy policy

Privacy Policy

Effective Date: 1 December 2025

At Eventos, we take your privacy seriously. This Privacy Policy explains what personal information we collect, how we use it, how we protect it, and your rights regarding your data.

1. Personal Information We Collect

When you use the Eventos app, we may collect the following personal information:

Phone number

Payment information

Ticket booking history

Wallet transaction details

2. How We Use Your Personal Information

We use your personal information to:

Process ticket purchases and refunds

Communicate with you regarding your tickets and events

Manage your wallet transactions

Improve our app and enhance your user experience

Provide customer support

3. Sharing Your Personal Information

We may share your personal information with trusted third parties only when necessary, including:

Google Firebase, which we use to store and process data securely

Payment processing companies, which process ticket purchases and refunds on our behalf

We do not sell your personal information to third parties.

4. Protecting Your Personal Information

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

This includes the use of encryption, secure servers, and controlled access systems to store and transmit your data securely.

5. Your Rights

Under applicable laws, you may have the following rights regarding your personal information:

The right to access and update your personal information

The right to request deletion of your personal information

The right to object to or restrict the processing of your personal information

To exercise any of these rights, please contact us at:
info@gellosystems.so

Account Deletion Policy
Access to Collected Data

We believe in transparency and empowering our users. You can view the personal data we have collected about you, including:

Personal information

Payment and wallet transaction details

Ticket booking history

To access your data, navigate to:
App Settings > Account > Your Data within the Eventos app.

Requesting Account Deletion

If you decide to delete your account, you can initiate the process directly within the app:

App Settings > Account > Your Data > Delete Account

Consequences of Account Deletion

Please carefully review the following before requesting deletion:

1. Data Deletion

All your data will be permanently deleted and cannot be recovered. This includes booking history, upcoming tickets, and payment transaction history.

2. Booking Impact

Any tickets for upcoming events booked through your account will be automatically canceled.
Please note: Canceled tickets will not be refunded.

3. Payment Transactions

All records related to your mobile wallet transactions will be erased from our systems.

4. Wallet Balance Refund

If your wallet has a remaining balance at the time of deletion, we will refund the balance to your original payment method.
The refund process may take up to 45 working days.

5. Processing Time & Cancellation Option

The account deletion process may take up to 7 days.

During this period:

You may still log in

You may cancel the deletion request

Once the deletion process is completed, your account will be permanently and irreversibly deleted.

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:

info@gellosystems.so